Rad Power Bike & E-bike Services
velofix is the exclusive 3rd party provider of Services to Rad Power Bikes.
Our network of trained technicians are deeply knowledgeable of all Rad Power Bikes and service a wide range of electric bike (e-bike) brands. Order a Rad Power Bike or any e-bike online and have it fully assembled and tuned directly at your door by one of our professionally certified technicians.
Beyond delivery and assembly, our Mobile Bike Shop network offers a full menu of service options right to your doorstep, including tune-ups and safety checks, adjustments, flat tire repair, and more.
How often does my e-bike need maintenance?
As a rule, we recommend a basic tune-up at least every six months or 750 – 1250 miles, but keeping an eye on how, where, and when you ride can help you develop a more personalized routine.
Over the course of hundreds and thousands of miles, brake pads get thinner, chain lubricant washes away, and tire tread breaks down. While wear and tear is a guarantee, turning to one of our trusted professionals can keep you riding your Rad and/or e-bike for years.
How do I avoid getting flats?
We always recommend having a good tire sealant handy. Before each ride it’s a good safety rule to check your tires and make sure they are inflated properly. Keeping your tires inflated and consistently checked will help you catch any tire damage before going out for a ride.
Do you stock Rad Power Bike parts?
We do not stock inventory of Rad Power Bike parts however we work directly with Rad to source any and all parts one of our customers may need.
Do you service / replace electric components and batteries on e-bikes?
We do not replace or service electric components or batteries. We recommend checking with the brand you purchased from on items which could fall under warranty.
Do you cover Rad Power Bike warranty?
Once your request is approved by Rad we can assist with warranty coverage. Please first connect with the Rad customer care team to ensure you are covered by warranty requirements then book an appointment with our team to get you taken care of.
E-bikes are all over the roads today and it is our pleasure to make sure your e-bike is set up for success and maintained properly. Whatever your needs, we are here to help keep you, your friends & family safe on the roads while having fun.