Looking for Rad Power e-bike maintenance? You’ve come to the right place.
velofix has assembled and delivered over 25,000 Rad Power e-bikes and serviced over 50,000 Rad Power e-bikes over the past several years. velofix is here for you to continue riding your Rad Power with the confidence knowing we can service your Rad Power e-bike needs through a network of 130 Mobile Service shops.
| Rad Power Bikes Inc. enters Chapter 11 Bankruptcy Protection—What next? As of December 15, 2025, Rad Power Bikes Inc. has filed Chapter 11 protection in US bankruptcy court. We are hopeful that Rad Power Bikes Inc. can find a new owner, but in order to ensure continuity for Rad Power ebike owners and our valued velofix customers, we strongly recommend you: 1. Download the velofix app (available on iOS and Android) 2. Create your customer account 3. Add your Rad Power e-bike(s) and include make, model, year and serial number Since Rad Power Bikes Inc. is not legally allowed to address warranty claims for products purchased prior to the bankruptcy filing date of December 15, 2025, any issues or problems will be customer pay on a go forward basis. velofix is working with Rad Power Bikes Inc. to ensure continuity and certainty for Rad Power e-bike owners, as it relates to parts and maintenance. |
For faster booking and storing your bike information securely:
- Step 1: Download the velofix App
- Step 2: Save your bike details and serial number within the app
- Step 3: Book an inspection and tune to ensure your bike is running smoothly
Our E-Bike Services Include
Best for regular riders seeking to maintain their bike in top condition. This service is recommended as an annual and seasonal service, and will include re-tensioning of spokes, to ensure motor-driven wheels remain aligned and sturdy.
Everything in E-Bike Silver Tune +
- Re-tension the wheel spokes (front & rear)
This package focuses on safety and functionality through a comprehensive inspection and adjustment of all mechanical components, guaranteeing flawless braking and shifting performance, ideal for the occasional rider (1-3 times a week).
- Full bike inspection (frame, fork, components, and torque settings)
- Frame and component wipe down
- Lube chain
- Shifter and derailleur adjustments
- Brake lever and caliper adjustments
- Minor wheel adjustments
- Check external connections
- Post-service test ride
Need a flat repaired?
Let velofix do the heavy lifting and navigate electronics so you can get riding without interruption.
Frequently Asked Questions
Rad Power Bikes Inc. enters Chapter 11 Bankruptcy Protection—What next?
As of December 15, 2025, Rad Power Bikes Inc. has filed Chapter 11 protection in US bankruptcy court. We are hopeful that Rad Power Bikes Inc. can find a new owner, but in order to ensure continuity for Rad Power ebike owners and our valued velofix customers, we strongly recommend you:
- Download the velofix app (available on iOS and Android)
- Create your customer account
- Add your Rad Power e-bike(s) and include make, model, year and serial number
velofix is working closely with Rad Power Bikes Inc. to ensure continuity and certainty for Rad Power e-bike owners, as it relates to parts and maintenance.
Where can I get my Rad Power E-Bike serviced?
velofix has assembled and delivered over 25,000 Rad Power e-bikes and serviced over 50,000 Rad Power e-bikes over the past several years. Your e-bike is still completely rideable and serviceable. We recommend booking a service today, especially if diagnostic tools, updates, or parts available may change. We recommend you book our Silver E-Bike Tune which includes a comprehensive inspection and adjustment of all mechanical components.
Can velofix still service my Rad Power E-bike?
Absolutely! Our bike technicians work on thousands of e-bikes across all brands and are equipped to service your Rad Power e-bike. We have access to all the consumable and non-consumable parts that will be needed to service your Rad Power e-bike.
velofix offers three (3) service packages:
- E-Bike Flat Repair
- Silver E-Bike Tune
- Gold E-Bike Tune
Learn more about our services here
Will replacement parts be available?
velofix will continue to have access to Rad specific parts on a first come, first serve basis. We would suggest booking your velofix service now to ensure that parts and replacement items are in stock and available.
What if I need a new battery?
Note there is a Rad Power battery recall and you can find out more information here to see if your Rad Power bike is affected.
What should I do with my bike serial number?
We recommend you download the velofix Mobile App (available on iOS and Android) and save your bike details within the app.
Once logged in, add your bike and enter all your Rad Power bike details, including model number, year, and serial number. Once we have your bike details, we can determine what service packages will make sense for you. You can enter all your Rad Power e-bikes, as well as all other bikes in your garage.
Why does it say “This email account already exists” when I try to create an account via the velofix Mobile App?
If you have booked an appointment with us before, your account has already been created. Simply “Reset Your Password” and enter your email address. You will be sent a “reset password” email to your inbox with next steps.
What happens to warranties?
Since Rad Power Bikes Inc. is not legally allowed to address warranty claims for products purchased prior to the bankruptcy filling date of December 15, 2025, any issues or problems will be customers pay on a go forward basis.
Is my battery affected by the recent recall?
There is currently a Rad Power battery recall and you find out more information here to see if your Rad Power bike is affected.
velofix is unable to confirm whether your bike is affected by the Rad Power Bikes battery recall and will not provide any recall-related service or repair connected to the battery recall issue. If you book a velofix service, we will still require full payment if related to the battery recall.
For accurate information regarding your specific model and the next steps to follow, we recommend contacting Rad Power BIkes directly via phone or text at 1-800-939-0310 or https://www.radpowerbikes.com/pages/contact-us