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Canyon FAQ

Thank you for trusting velofix Direct with the build and delivery of your new Canyon bike. We are so excited to get you rolling on your new wheels. Here are the next steps and a couple FAQs to help you move through the process with us.

I just checked out and selected velofix Direct, what’s next? 

A velofix agent will contact you to book your appointment as soon as Canyon ships your bike and provides us with an ETA.

Does velofix come right to my house?

Yes! We will build the bike and then deliver it straight to your home or place of work. 

What kind of bike fitting can I expect from velofix? 

We include a free basic bike fit with every Canyon delivery. We can help get your saddle height and bar height setup to best suit you but we recommend getting a full bike fitting from a professional if you want to get all of your fitting numbers. 

Does velofix sell pedals or other bike accessories that I can purchase on delivery? 

Yes! We have select stock for pedals, cleats, bar tape and other accessories. Just ask your velofix service tech to find out what is available on site. 

If I need warranty support should I contact velofix or Canyon?

Please contact Canyon to get your warranty approved. Canyon will provide all the necessary information to velofix who will contact you to book your warranty appointment. If you book an appointment and the warranty was not approved by Canyon, velofix will charge for the service.

How do I book a follow up appointment with velofix? 

You can book online at