FAQGot a question? We've got an answer.
What type of Bikes do you service?
velofix is a full service bike shop, equipped with all the tools and technical expertise to service every kind of bike including: Road, Tri, Mountain, Hybrid/Commuter, Tandem, Trikes, Kids bikes etc.
Is the velofix Mobile Bike Ship in my city locally owned and operated?
YES. velofix is owned by a local operator and resident on your community. The Owner has the benefit of being supported by the infrastructure and support of velofix Head Office, but in essence is a locally owned and operated sole proprietor.
Where do you do my Bike Service?
All the service is performed on site at your home, office or wherever you schedule your service and all tunes and service take place inside our Mobile Bike Shop. velofix Bike Shops are fully equipped with all the tools, parts, drivetrain washing tanks, and electricity needed to look after all your bike needs.
How do I book my Bike Service?
Booking your service online is the easiest way to gain access to all velofix services. Simply enter your postal/zip code, select a service, pick a time and you’re done! Services can also be booked by calling 1-855-velofix
How long does a Service take?
Service time is based on the Package you choose, but most services will take approximately 60-120 minutes. You are invited to stay and watch, chat with your mechanic and enjoy a coffee while we service your bike.
Does velofix sell bikes?
Yes. velofix is currently working with multiple manufacturers and distributors through our velofix DIRECT program.
The program is simple: order online, ship to your local velofix dealer and have us build, deliver and do a basic fit adjustment as part of your online purchase. We will also be available to do any follow up work or tuning and will have a record of the build on file. For more information about velofix DIRECT email firstname.lastname@example.org
Is my Bike insured while you are working on it?
Yes, velofix has full insurance coverage for your Bike while in our possession.
Do you do Bike fittings?
Yes, please contact us at email@example.com to schedule a Bike fitting
You state you have a 100% Guarantee for Service work done?
Yes, if you are not completely satisfied with the service we will come back and service your Bike. Our goal is to build loyalty and long term relationships with our customers through our quality of service, and the integrity and transparency in which we do it.
Do you test ride my Bike after the Service?
Yes, ALL Bikes will be tested by our certified expert mechanics before your service is deemed complete. We also encourage customers to test ride their own bikes to make sure they’re 100% happy before we leave.